We don’t paywall AI Detection or SIEM forwarding. The only thing that changes between tiers is scale, support, and procurement.
For small businesses up to 50 devices.
For growing security & IT teams.
For regulated industries & large estates.
MSP partner pricing available — see partner program.
No surprise gotchas. The differences are scale, support, and compliance paperwork.
| Starter | Business | Enterprise | |
|---|---|---|---|
| Protection | |||
| AI Detection (5 models) | |||
| 80+ content categories | |||
| Threat-intel feeds (200+) | |||
| Custom block / allow lists | 500 entries | unlimited | unlimited |
| Roaming clients | |||
| Operations | |||
| Devices | 50 | 5,000 | Unlimited |
| Sites | 3 | 25 | Unlimited |
| Query retention (hot) | 30 days | 90 days | 12 months |
| Admin seats | 3 | 25 | Unlimited |
| Identity sync | |||
| SIEM forwarding | |||
| SSO / SAML | |||
| Branded block page | |||
| Compliance & SLA | |||
| SOC 2 Type II report | |||
| HIPAA BAA | on request | included | |
| Resolver SLA | 99.99% | 99.99% | 99.999% |
| Dedicated resolver region | |||
| Support | |||
| Channel | Email + Live chat | Email + Slack + phone | |
| Coverage | 24/5 | 24/5 | 24/7/365 |
| P1 response | 8 hrs | 2 hrs | 1 hr |
| Named CSM | |||
Any endpoint that resolves DNS through olladns — a laptop, phone, tablet, server, kiosk, or IoT device. On-network devices behind a site (office Wi-Fi) are counted by their unique resolved client over a rolling 30-day window. We do not double-count a laptop that uses the roaming client and also visits the office.
Yes. 14 days, no credit card, full feature access up to 250 devices. We just ask for a work email and your company name so our team can offer help if you want it. At the end you can pay, request an extension, or walk away.
Annual is our default and saves you ~18%. Month-to-month is available on Business at a higher rate. Enterprise contracts are typically annual or multi-year for the committed-volume discount.
Query volume is unmetered on every plan. You pay per device — not per query, byte, or rule. We’ve been burned by metered SaaS too.
Yes — 25% off Business for registered 501(c)(3) non-profits, public schools, and accredited universities. Startups under 3 years old and 25 employees can get six months free; apply here.
You commit to a baseline. Going under has no effect (you pay the baseline). Going over auto-meters at a published per-device overage rate at the end of the month. We never auto-upgrade your plan tier.
Yes. SOC 2 Type II, ISO 27001:2022, our pentest summary, and a pre-filled CAIQ are all available under NDA via our Trust Center. HIPAA BAA is included with Enterprise; available on Business by request.
14 days. No credit card. Bring your own DNS traffic and see what olladns catches.